Internet dropping out for the last 2 days, app is useless as it keeps telling me to connect to the inteI'

[Andrewtb4277]

So over the last couple of days my internet has been dropping in and out constantly, when it on its great but keeping it on is a nightmare. Using the app is pretty pointless as it doesn't work without internet and also tells me that I need to be at home to run a speed test( not sure why I would try to run a speed test when I'm not at home)

Any ideas if there are issues in south Bristol or why this has suddenly started to happen.

[jbrennand]

See this..

_________

First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

But...

Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?