Earlier in the year I upgraded my package to include Volt G1. I was informed that I would be sent out a new hub but this didn't arrive and so I continued using the Hub 5 that I have been using.
Now through my ethernet connection I am averaging download speeds of 350mb to 380mb at best on a gigbyte service which doesn't seem right to me.
Anyway recently i recieved an email from virgin stating that they think there is something wrong with my connection and they are monitoring it and making steps to fix this.
A couple of days later I got another email saying
We tried to fix your broadband performance issues remotely, but it looks like the problem’s still ongoing. The good news is, we can help you sort it right now. There’s no need to call us.
It could be as simple as fixing a few loose cables or clicking your unique reset link below. Just follow these steps and we’ll check your connection again – it’s the quickest and easiest way to get your service back up and running.
I checked all my cables and connections which were fine and so I tried to reset my Hub 5 as requested.
The thing is no matter what I do in trying to reset the thing it doesn't reset. or go back to factory settings no matter how long I press the reset button or unplug the hub!!
Can I request an replacement hub or should I not bother as 350mb - 380mb download is the expected download speed on a Volt G1 Service?
