Internet down but hub is giving mixed signals

[Nix1111]

My internet has been down for about an hour. It was working fine, then went off all of a sudden.

The arrows on my hub keep flashing green then red.

When I looked online to see what the green arrows meant it says that it's a fault with connectivity on my end (even though signal went down suddenly and I was nowhere near the hub when it happened)

But then says that flashing red arrows means that there's a fault on VMs end, yet when I looked on the website it says there's no work being done or any faults logged in my area and the problem is my cables aren't connected properly?

I work from home and can't afford to not know when my internet connection is going to come back. 

[newapollo]

Hi Nix1111 

Apart from using the online /check-services/ function,  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

[Nix1111]

Thank you. I have called that number and it also says that there is no faults or maintenence being done in my area. 

I just would like to know why my hub is telling me 2 contradictory things?? 

[Client62]

The green arrows on a Hub 3 would mean our connection to the VM Network has been lost.

A network outage can take time to be logged by the service checkers - do use both the link and the phone number.

Ask the folks next door if their VM service has dropped out too.

[Matthew_ML]

Hey Nix1111, thank you for reaching out and I am so sorry to hear you are having some connection issues.

I've taken a look at our side and I can see everything is working as it should be?

How has the connection been over the weekend?