Internet Connection Drops

[DenJim67]

Internet connection dropping several times a day.

Only resolution is to Power off Router leave for a rond a Minute & then power back on.

This has been happening intermittently for around 3 weeks but over last couple of days have had to restart router 3/4 times a day.

I believe my HUB 3 requires replacing... I have had the same Hub for 2 years..

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Sabrina_B]

Hi @DenJim67 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues with your service and for the delay in responding. Can I ask since your post have you been able to get in touch with our team to get this looked into, if not I have dropped you a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[DenJim67 · Accepted solution]

I have managed to resolve the issue by setting up the wireless Chanels manually..... Seems the Auto configuration had a clash with a Neighbours Wireless Network..... Have not had a single issue since i did this....

[Robert_P]

Thanks for the update DenJim67 and glad to hear this has been resolved. If you need any assistance in the future please don't hesitate to get in touch here.