Intermittent Wifi DY84

[TomSoph18]

Hi,

We have been suffering with intermittent WI-FI for over two months now, the service status sometimes confirms there is an issue in the area but sometimes doesn’t say anything.

there was an issue in the area from May - June but now is apparently fixed but we are still suffering with intermittent WI-FI and can’t get through past the automated machine to get any help!

[Daniel_Et]

Hi @TomSoph18 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you've experienced these issues with your connection 😔

I've taken a look on our side and can see there's an area fault that's currently impacting your services. The estimated fix time for this is Wednesday (12th July) at 9am.

We'd suggest using this time as a marker. If you're continuing to experience issues at that point, and the service status checker isn't detecting an area fault, please pop back to us. 

Regards,
Daniel

[TomSoph18]

Hello, can you see if there are any issues still? I am still dropping out every now and again 

[jbrennand]

Always try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Daniel_Et]

Hi @TomSoph18, thank you for your post.

How have things been since you posted? I've taken a look on our side and can't see there's an area fault that's currently impacting your services.

Please pop back to us at your earliest convenience.

Thank you for your support @jbrennand 👍

Regards,
Daniel