Intermittent Broadband

[mintytea]

A year on from the original poster and I'm having the same trouble! Intermittent dropouts and/or slowdowns with my 3 year old Superhub 3.0 at unpredictable times throughout the day and only on the 5GHz signal. I thought it might have something to do with a neighbour's internet access but a WiFi scanner suggests this is not the case, although I think they have Smart Optimisation switched on (I don't). It's hard to pin down. The actual signal is usually there but I have no internet access on it or it also disappears and then reappears a few seconds later. I've found that switching WiFi off and then on again on any device connected to that signal usually fixes the problem, until it happens again. I see 'error' and 'critical' notices in the network log, referring, respectively to 'No Ranging Response received' and 'DHCP RENEW WARNINGs'. No faults reported in my area so I'm at a loss. I have another router connected to the hub by ethernet in AP mode, which also sometimes drops out until I reset one of the  Powerline sockets connecting the two. Both the superhub and the AP have fixed, separate channels but I've meshed them under one network name for both 2.4 and 5GHz channels. The issue is more annoying than critical. I've had to rejoin Zoom calls on occasion because of it. I'm wondering if I should bypass the superhub's router altogether by putting it in 'Modem Only' mode and using a secondary router connected to it. All and any advice appreciated.

[Tudor]

The log messages are normal, not a problem. While a WiFi sniffer will pick up SSIDs being broadcast it will not generally pick up interference. Interference can be caused by a wide variety of electrical goods from microwaves, fridges and even USB hubs and its very difficult trace. One thing you could do is provide circuit stats just to make sure that’s ok.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

[Tom_W1]

Hi @mintytea thanks for your post although we're sorry to hear of your concerns raised.

We can't see any faults on the line at the moment but if you can follow @Tudor's advice this will enable us to take a closer look at things for you, to see if there's any discrepancies.

Please keep us updated.

Many thanks