On our wavelength

Re: Intermittent broadband Freeze and Drop out

Following my earlier post on Tuesday the problems continue and have been particularly frequent over the last two evenings .

The following BQM outputs show the situation yesterday and today before and following a router restart

Attached are Router stas after restart

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	234750000	-5	38	256 qam	13
2	138750000	-1	38	256 qam	1
3	146750000	-1.5	38	256 qam	2
4	154750000	-2	38	256 qam	3
5	162750000	-2.2	38	256 qam	4
6	170750000	-2.2	38	256 qam	5
7	178750000	-2.7	38	256 qam	6
8	186750000	-3.2	38	256 qam	7
9	194750000	-3.4	38	256 qam	8
10	202750000	-3.5	38	256 qam	9
11	210750000	-3.9	37	256 qam	10
12	218750000	-4.2	36	256 qam	11
13	226750000	-4.5	37	256 qam	12
14	242750000	-5.5	38	256 qam	14
15	250750000	-5.9	38	256 qam	15
16	258750000	-5.7	38	256 qam	16
17	266750000	-5	38	256 qam	17
18	274750000	-5	38	256 qam	18
19	282750000	-5.2	38	256 qam	19
20	290750000	-6	38	256 qam	20
21	298750000	-5.9	38	256 qam	21
22	306750000	-6.2	38	256 qam	22
23	314750000	-6	38	256 qam	23
24	322750000	-6.2	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	28
2	Locked	38.9	17
3	Locked	38.9	21
4	Locked	38.6	14
5	Locked	38.6	17
6	Locked	38.9	20
7	Locked	38.9	5
8	Locked	38.9	7
9	Locked	38.6	18
10	Locked	38.6	19
11	Locked	37.6	11
12	Locked	36.6	22
13	Locked	37.6	26
14	Locked	38.6	16
15	Locked	38.6	12
16	Locked	38.6	14
17	Locked	38.6	8
18	Locked	38.9	9
19	Locked	38.9	7
20	Locked	38.6	5
21	Locked	38.6	8
22	Locked	38.6	12
23	Locked	38.6	13
24	Locked	38.6	19

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	50.3	5120	64 qam	7
2	36600000	49.8	5120	64 qam	9
3	23600000	50.3	5120	64 qam	11
4	43100000	50	5120	64 qam	8
5	30100000	50	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

Addix previousy identified issues with low downstream power levels which now seem to be even lower on more channels he also identified high upstream power levels.

Can VM please look at the data and advise what the issue is and how it can be resolved.

8 Replies

Cardiffman282
Wise owl
8 months ago
Yup upstream power levels look high to me and downstream are also a bit low. Check for local faults on 0800 561 0061 otherwise call it in as a fault on 0345 454 1111 / 150.
Client62
Alessandro Volta
8 months ago
The BQM indicates there was a total loss of service from 1am to 9am the following day.

Yet there is not a single word about this in the original post.

What is the BQM pointing to ? A generic VPN exit point perhaps ?
- DA65
  On our wavelength
  8 months ago
  Sorry I did mention in second post that despite BQM showing 100% packet loss internet was working fine but post exceeded word count and this was lost. BQM points to IP address shown by BQM What is my ip address tool.
Sephiroth
Alessandro Volta
8 months ago
… Or the public IP address has changed and the BQM is thus no longer in contact with the hub.
Is there an attenuator on the back of your hub? If so, please remove it and keep us informed. Of course, the coax cable need to be tightly screwed inn at both ends.
- DA65
  On our wavelength
  8 months ago
  there is what I believe to be an attenuator on the phone line connected to the hub but no other that I am aware of.
  - Tom_W1
    Forum Team
    8 months ago
    Hi DA65 thanks for your post here in the Community although we're sorry to hear of your concerns.
    
    We do see you've managed to get some help on this via an alternative thread which is great news!
    If you need any further help, please don't hesitate to let us know.
    
    Many thanks