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Impossible to order Wi-Fi pods

Joining in


I am in the exact same situation in this frustrating merry go round (not so merry!).

I was on the phone for almost an hour, and whilst the chap tried his best, there simply is not an option to order the wifi pod, despite him being adamant there should be.

I have even downloaded and tried the app on 2 different phones, and still no option to order, the results showing wifi speeds 8mpbs and 6mpbs


Forum Team
Forum Team

Hi @Joe_ 

Thanks for posting and welcome to the community.

Sorry to hear of any WiFi issues.

I can see you've ordered a Pod since your post.

There are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

Forum Team

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