I need to book a technician to move my hub

[Carletonfour4]

My hub needs moving from upstairs to downstairs as the wifi signal is poor for my ring doorbell.  It was due to be moved last year for my landline and was put on hold.

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Daniel_Et]

Hi @Carletonfour4, thank you for your post.

Apologies for the delay in getting this actioned for you 😔

I can see you've spoken to the team since you posted. Has an engineer visit now been scheduled?

Please pop back to us at your earliest convenience.

Thank you for your support @Tudor 👍

Regards,
Daniel

[Carletonfour4]

Thanks all sorted now.

[Ashleigh_C]

That's great to hear @Carletonfour4 thank you for letting us know. 

If you do need any help in the future please do not hesitate to pop back to us here on the forums and we will do all we can to help.