I moved house mid wifi contract, and a new contract has been started?

[amymcb123]

I moved house in September 2023, and contacted the Virgin team to change my address. I was mid contract at this stage. After this move (I paid moving fee) a new contract has been drafted and extended for another 18 months - one that I did not agree to. Can someone help with this? Can I cancel this contract?

[Client62]

That is what always happens.

[Daniel_Et]

Hi @amymcb123 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel