I’m expecting WiFi pods, how long do they take to arrive?

[rickymatthews]

I ordered one on 3rd April and eight weeks later I’ve still not received it. Hope you have more luck

[jpeg1]

That's because they promised to send you one but haven't. It's commonly reported on here. Wait for forum staff to pick this up here. 

[Client62]

A decent retail Wi-Fi Repeater or Wireless Access point that you buy and can manage yourself
is typically a much better choice than VM Pods. 

Being free is not a good reason to become locked into poor product that severely limits the Wi-Fi configuration options.

[Matthew_ML]

Hey rickymatthews, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Let me send you a DM to see where they are.  

[rickymatthews]

virgin are a joke. I ordered one the day it was installed due to no signal in one room. I called back a week later and they confirmed one had been ordered. Now about 2 months later I still don’t have one and I’m getting the run around. 

someone called Dave keeps replying to these messages that clearly doesn’t know what he’s talking about. With a simple call this number and order one reply. Virgin have no intention of allowing you to do so. 

I’ve complained and their resolution was something like - just order one. No resolution at all. 

[rickymatthews]

Virgin has the worst customer services I have ever experienced. I have NO WiFi in a room. Just send me a POD.  Don’t give me a number to call that has automated responses with no option of ordering one. Just send me a POD or cancel my service and I’ll go back to Vodafone, which were brilliant by the way. Perfect service in all rooms and cheaper. 

[Hosay299]

or order ur own one but not vm version amazon 

[David_Bn]

Thanks for coming back to the thread @rickymatthews, and I'm sorry to hear of the difficulty with the ordering of the Wi-Fi pods.

It looks like one of my colleagues has reached out to you to offer assistance to have a Wi-Fi pod ordered.

Do please work with them, and we can have this matter closed for you.

Thanks,

David_Bn