I Cant access 18+ sites even though ive turned of parental controls

[Atlas156]

Ive accessed the parental controls throuhg virginmedia but i still cant access and unrestricted sites, and i cant use the virgin connect app as it says my account is closed or inactive. what do i do?

[Client62]

Use a Public DNS like Google DNS or OpenDNS on either your mobile / laptop
or enable a Secure DNS in the security settings of a Chrome or Edge or Firefox browser.

[Tom_W1]

Hi @Atlas156 thanks for your post although we're sorry to hear of the concerns you've raised here.

Please allow us to send you a PM so we can look into this further for you.

Kindly expect the PM from us to arrive shortly and respond directly when you can!
Many thanks