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Hub5 no contacting to wifi booster

DavT
Joining in

Just had a new hub5 sent to me to replace hub3 and my wifi booster won't connect tryed ring customer services and it said we run a test no issue and then hung up on me is there anyway to get them to connect to the new hub 

3 REPLIES 3

Client62
Legend

Call the VM Activation team 0800 953 9500 and ask for the VM Pods to be re-paired to the new VM Hub.

jbrennand
Very Insightful Person
Very Insightful Person

@DavT wrote:

Just had a new hub5 sent to me to replace hub3 and my wifi booster won't connect..


Is that...   one belonging to VM - or one that you own?

If VM - is it a "Pod" or an old "booster ?  If yours - what make and model ?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

John_GS
Forum Team
Forum Team

Hi @DavT 

Thanks for posting and welcome to the community. Apologies for any issue with connecting your Pods to the new router.

I can see from a system check that we tried to resolve it with you over the phone, since your post but was unable to do so. The colleague then did a work order and form to the Back Office team, who have successfully paired your Pods with the new router 🙂

Best wishes.

John_GS
Forum Team


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