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Hub5 no contacting to wifi booster

Joining in

Just had a new hub5 sent to me to replace hub3 and my wifi booster won't connect tryed ring customer services and it said we run a test no issue and then hung up on me is there anyway to get them to connect to the new hub 



Call the VM Activation team 0800 953 9500 and ask for the VM Pods to be re-paired to the new VM Hub.

Very Insightful Person
Very Insightful Person

@DavT wrote:

Just had a new hub5 sent to me to replace hub3 and my wifi booster won't connect..

Is that...   one belonging to VM - or one that you own?

If VM - is it a "Pod" or an old "booster ?  If yours - what make and model ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @DavT 

Thanks for posting and welcome to the community. Apologies for any issue with connecting your Pods to the new router.

I can see from a system check that we tried to resolve it with you over the phone, since your post but was unable to do so. The colleague then did a work order and form to the Back Office team, who have successfully paired your Pods with the new router 🙂

Best wishes.

Forum Team

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