Hub5 no contacting to wifi booster

[DavT]

Just had a new hub5 sent to me to replace hub3 and my wifi booster won't connect tryed ring customer services and it said we run a test no issue and then hung up on me is there anyway to get them to connect to the new hub 

[Client62]

Call the VM Activation team 0800 953 9500 and ask for the VM Pods to be re-paired to the new VM Hub.

[jbrennand]

---

@DavT wrote:

Just had a new hub5 sent to me to replace hub3 and my wifi booster won't connect..

---

Is that...   one belonging to VM - or one that you own?

If VM - is it a "Pod" or an old "booster ?  If yours - what make and model ?

[John_GS]

Hi @DavT 

Thanks for posting and welcome to the community. Apologies for any issue with connecting your Pods to the new router.

I can see from a system check that we tried to resolve it with you over the phone, since your post but was unable to do so. The colleague then did a work order and form to the Back Office team, who have successfully paired your Pods with the new router 🙂

Best wishes.

[DavT]

John sorry about this but I only have one pod working but it's showing as unknown on the app and the other pod still is not working and it doesn't light up when I moved it to check if it was work and it not so is it possible to replace them and get one move please 

[DavT]

John it's all vm stuff hub5 and 2 pods 

[Alex_RM]

Thanks DavT,

So I can take a closer look at this for you, I've popped you over a private message.

Alex_Rm