Forum Discussion

R0bbies's avatar
R0bbies
Joining in
10 months ago
Solved

Hub4 keeps rebooting

This is happening multiple times every day at random times. I lose internet and wifi for about 2 minutes and then everything is back to normal. This has been going on for weeks now and I'm getting re...
  • Daniel_Et's avatar
    Daniel_Et
    10 months ago

    Hi R0bbies 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and that you feel this way 😔

    I can see an engineer visit has been booked since you posted. 

    Please let us know how it goes.

    Regards,
    Daniel

Daniel_Et's avatar
Daniel_Et
Icon for Forum Team rankForum Team
10 months ago

Hi R0bbies 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having and that you feel this way 😔

I can see an engineer visit has been booked since you posted. 

Please let us know how it goes.

Regards,
Daniel

  • R0bbies's avatar
    R0bbies
    Joining in
    10 months ago

    Engineer replaced router and everything now ok. I was only getting less than half of my 1gig speed as well but that's now ok.

    Many thanks