Hub not found in Connect app

[daltonian]

Hi, I too have had the same issue. Tried everything and raised a ticket and a very helpful support lady spent ages getting me to try various things but to no avail. Any suggestions? 

[MOD EDIT: Post split to create own thread]

[Client62]

Crystal ball time .... Is this a Hub 4 with a failed admin menu ?

[Zach_R]

Hi @daltonian,

Thank you for your post and welcome back to our community forums. We're here to help. 

I'm sorry to hear you've been having some trouble with the Connect App detecting your Hub. Is this problem ongoing today? If so, is this a Hub that's been recently installed? Have you ensured that your device with the Connect App has the latest version installed along with the latest operating software?

Thanks,
 

[daltonian]

Hi Zach_R, Yes problem still ongoing. I installed a new hub 4 last Feb. It works fine except that the VM Connect App doesn't recognise it. I have reinstalled the App and reset the router to pickup the latest software.

[daltonian]

Yes it is.

[Matthew_ML]

Sorry to hear this, can you tell me what error message is it giving you?

Does it let you get past the login page at all?

[Dan898]

I’ve also got the same issue, the same scenario. Had my hub4 for a while, recently upgraded to 1gb internet and when I did I was told to reset my hub. After resetting my hub I can’t get into 192.168.0.1 or the vm connect app, it doesn’t find my hub on there. Any suggestions?

[Sephiroth]

Sadly, it's the wretched CONNECT app that's the culprit & VM have known about this for months yet have done nothing to fix it.

People who have let themselves be duped into using the equally wretched VM Pods are the victims of this.  If WiFi is really important, you need to use a third party mesh system, so freeing you from the CONNECT app and giving you full control of all the settings which you don't currently have.

If you delete the CONNECT app and reboot your Hub 4, the GUI should become available.  That then leaves you with those awful pods.  Sorry.

[Matthew_ML]

Hey there, thank you for jumping on are you having some issues with this feature to? 

[Sephiroth]

No, Matt.  i'm not having this problem because I avoid the CONNECT app like the plague.  I merely advise forum members with this problem to do likewise (also to avoid the stupid pods).

Thanks anyway.