Forum Discussion

daltonian's avatar
daltonian
Tuning in
9 months ago

Hub not found in Connect app

Hi, I too have had the same issue. Tried everything and raised a ticket and a very helpful support lady spent ages getting me to try various things but to no avail. Any suggestions?    [MOD EDIT:...
Zach_R's avatar
Zach_R
Forum Team
8 months ago

Hi daltonian,

Thank you for your post and welcome back to our community forums. We're here to help. 

I'm sorry to hear you've been having some trouble with the Connect App detecting your Hub. Is this problem ongoing today? If so, is this a Hub that's been recently installed? Have you ensured that your device with the Connect App has the latest version installed along with the latest operating software?

Thanks,
 

  • daltonian's avatar
    daltonian
    Tuning in
    8 months ago

    Hi Zach_R, Yes problem still ongoing. I installed a new hub 4 last Feb. It works fine except that the VM Connect App doesn't recognise it. I have reinstalled the App and reset the router to pickup the latest software.

     

    • daltonian's avatar
      daltonian
      Tuning in
      5 months ago

      Yippee - finally fixed - suggest all those having Hub4 connect issues retry !

  • daltonian's avatar
    daltonian
    Tuning in
    5 months ago

    It's now fixed !!

     

    • Steven_L's avatar
      Steven_L
      Forum Team
      4 months ago

      Thanks for coming back to us to confirm your issues have been resolved daltonian. Please do let us know if you have any further issues.