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Hub flashing yellow!

Jonnygrunge
Joining in

on ‎28-11-2023 23:06

Hi our Internet connection appears to be down! The Hub has been restarted but just flashes yellow. Should I raise a call for this problem? My wife works from home and this really is not good. Hoping it gets fixed soon... 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎29-11-2023 01:31

See this...

_________

First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Martin_N
Forum Team
Forum Team

on ‎01-12-2023 11:46

Hi Jonnygrunge,

Thank you for your post. I'm very sorry to hear about the issue with your hub. 

I am happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin

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