Hub 5x Modem Mode Request

[bolto90]

@VirginMedia any news on when were getting modem mode enabled for the Hub 5x

[Adri_G]

Hi, bolto90.
Thank you for joining our forums and for your first post here, glad to have you on board as a member of the VM community. 🙂

We're sorry to hear you have a hub 5x on which modem mode is not yet an available feature, we'd love to best advise however there are no updates on this matter currently.

We'll be sure to let our customers with hub 5x know of any changes or updates on the above.
Best regards,

[bolto90]

This was an advertised part of the services so I think it's not appropriate to not provide an update, can you escalate this internally for further investigation and update, please?

[Client62]

Can you share a link to the advert in question ?

[bolto90]

It’s been updated recently to exclude 5x but also as you don’t know what your getting until install day it’s still misleading 

https://www.virginmedia.com/help/broadband/reboot-or-reset-hub

[SuperWeeble]

yes, i would also like to know when modem mode is coming. thanks

[Zoie_P]

Hi @bolto90 and @SuperWeeble,
Thank you for your posts on this, we do not have any updates on this and if or when the feature will be available. We can feed this back to our team for you.
Zoie

[bolto90]

If you could please

[Goffer]

Had my install 18th Oct. I would also like to know when Modem Mode will be available on Hub 5x.

[Chris_W1]

Hi Goffer, thanks for the message. This should be released later this year but we will inform you of any changes to the firmware. - Chris.