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Hub 5

Philriley67
Joining in

on ‎12-07-2024 20:04

I can't connect my hub 5 to my vm connect app ,any ideas 🙂

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3 REPLIES 3

Roger_Gooner
Alessandro Volta

on ‎12-07-2024 20:33

The app is notoriously flaky. What do you want it to do?

--
Note: My username is Roger_Gooner and not Alessandro Volta
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Client62
Alessandro Volta

on ‎13-07-2024 11:04

Manage the VM Hub at http://192.168.0.1/  login with the Hub Password ( i.e. not the Wi-Fi password )

The VM Connect app does appear to lead to quite needless tinkering with the VM Hub.

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Megan_L
Forum Team
Forum Team

on ‎15-07-2024 14:04

Hi Philriley67,

Thanks for your post and welcome back to our Community Forums 🤗

Sorry the Connect App is not working for you. There are a few things you can do to help, as well as following the advice from Roger_Gooner & Client62. 

  • Reinstall the app.
  • Delete cookies & Cache from the app. 
  • Use a different device to see if this helps to connect. 

If none of these steps help then we would recommend following the VIP's advice as a work around. 

Can we ask if you're concerned with your broadband performance and that's why you're wanting to use the Connect App?

Thanks,

Meg

 

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