my replacement hub 5 is rebooting its self every night between 2am and 2:30am?
| 18-01-2024 02:27:27 | critical | Cable Modem Reboot because of - unknown |
| 17-01-2024 02:07:13 | critical | Cable Modem Reboot because of - unknown |
| 16-01-2024 02:36:22 | critical | Cable Modem Reboot because of - unknown |
On so on...
Maybe noise checks when they ask the modem to reboot given it takes so long to boot new hub is to cause silents when the check happen?
what do you mean mate?
Hi locky1
Thank you for your post. We're sorry to hear that you've been experiencing disconnections with your new Hub. jbrennand is right, we do usually push through firmware updates around these hours in attempt to cause the least inconvenience.
I've double checked from this end incase there are issues and all your downstream and upstream specs look fine. However, we haven't been able to run the full set of diagnostics as you may be in modem mode. If you are in modem mode, can you please pop into router mode and let us know once you've done so? We can continue tests then 😊
As in VM are causing the reboots
VM often do work at that time - but its usually only temporary for a few days -if it continues see if they know about it - call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level
And lets see a BQM...
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If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
Hi
did you get your reboot issue sorted as my hub 5 is doing the exact same thing. If you look at the dates, its every Tues, Weds and Thurs morning between 02:00-02:30am.
Did yours reboot again this morning?
