Hub 5 and Tenda WiFi Mesh

[Hexigan]

Long story but will try and keep it brief.

I used to have a Hub 3 and was getting very poor WiFi distribution throughout the house. Had an Engineer visit and he recommended a Mesh System to bounce the Wifi signal around the house. I purchased a Tenda MW6 at a cost of £150 and this seemed to solve the issue of WiFi dead spots around the house so was happy even though it had cost me money.

Recently been upgraded to Hub 5 (not by request) and 1GB Broadband. As soon as I swapped the Hubs around, I connected up the Tenda Wifi Mesh as per all previous settings (Hub in Modem mode etc, etc). The Hub 5 just won't recognise the Tenda Mesh at all in Modem Mode. I have tried every possible bit of advice I could find on these forums with regard to Hub 5, Modem Mode, Mesh linking, follow this sequence exactly etc etc but nothing works. The only way the Mesh works is with the Hub 5 in Router Mode but getting very poor speeds throughout the house (<10Mb)

3 Calls to the support "Tech" team who didn't even know what a Mesh System was and had it logged as problems with Mash :). Disconnected from the calls twice as they clearly don't know what they are talking about and hung up to save embarrassment. Promised 2 callbacks which didn't materialise (no surprise). Absolute joke of a support network. I was offered 2 WiFi pods but then they were never ordered.

I have now reverted to just using the Hub 5 in Router Mode. Standing next to the Router I get 80Mb as opposed to my advertised 1GB and if I go upstairs I get 10Mb. This is causing mayhem in the house with people working from home, my eldest son revising for GCSE using online content and my youngest playing Xbox !!!!!! Can't even watch online content on my TV due to insufficient connection.

Everything I read points to problems with the Hub 5 and connecting your own Router/Mesh which leads me to believe this is a built in characteristic of the Hub 5 to get people to "rent" Wifi Pods from Virgin at extra cost.

Can someone tell me if I can get a Hub 3 back. The Tech team said this is not possible. I do not want the Hub 5 and its advertised 1GB of Broadband. I just want stable Wifi throughout the house. Is that to much to ask for what I am paying.

Seriously disgruntled customer of 30+ Years !!!!!!!!!

[legacy1]

Get a router with 1Gb ports

[Hexigan]

Hi I can't see an option for router status. Just asks for password 

[Hexigan]

How is that going to help. My tenda mesh system has 1gb ports 

[legacy1]

A router has a WAN port to not broadcast your LAN DHCP that causes problem for modem mode when clients DHCP   

[Hexigan]

Isn't that what the Hub5 should do in router mode

[Matthew_ML]

Hey Hexagon, thank you for reaching out and I am sorry you are having some connection issues.

Like anything 3rd party we can't guarantee this will would well with our equipment.

I can also see you are in contact with the team already about this.

Also a Hub3 would not work with the 1GB speeds.

Have you tried using the Hub5 without the mesh system?

[legacy1]

no

[Hexigan]

Hi, I am not getting much help from the Forum Team just suggestions about checking broadband speed. The speed is not the issue here. The issue is getting the Wi-Fi around the home. I really do not care for the 1GB speeds, I just want stable Wi-Fi throughout the house like I used to have with the Hub3 and my Tenda Mesh System.

I have tried the Hub5 without the mesh and unless you are stood next to the Hub, the speeds are dreadful. My son cannot access the Internet upstairs, we even struggle to watch Catch-up and stream on the TV Mini Box in the other room the Wi-Fi is so bad.

Why should this be my problem. I did not ask for the upgrade to 1GB and if I had known it was going to cause this much trouble I would certainly have refused it. I am reluctant to spend any more of my own money to get the Wi-Fi to work around my house as I had already spent £150 on the Tenda Mesh System as recommended by a Technician during a visit.

I either want a Hub3 back (like I say I really do not care about the 1GB speed) or something from Virgin that will distribute the Wi-Fi around the house (boosters or pods).

I am sick and tired of calling Virgin to speak to someone in a different country who doesn't understand the problem and for Technical Support to have to "Google" what a Mesh System is is laughable. Everytime I call I have to explain the same situation to different people and no-one seems to get it. It is not that difficult, I want the Wi-Fi I papy for to work in my house. 

[Adduxi]

With the 1Gb Tier you are entitled to "up to" 3 free Wifi Pods.  These may help with the Wifi.  Of course if you do get Pods, your Mesh will be redundant.  Try to get the new black Pods as these are Wifi 6 and match the Wifi 6 of the Hub 5.  Note VM only guarantee 30Mb speeds over Wifi.

[legacy1]

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@Hexigan wrote:

I am reluctant to spend any more of my own money to get the Wi-Fi to work around my house as I had already spent £150 on the Tenda Mesh System as recommended by a Technician during a visit.

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explains the problem then