Forum Discussion

bteam's avatar
bteam
Tuning in
2 years ago
Solved

Hub 5 Router faulty need replacement

02:30 am router kept disconnecting from my iPhone and iPad.  Tried rebooting from web interface. Still faulty. Tried power off then on. Still faulty. DHCP Server not assigning Ip addresses.  Tried...
  • Adduxi's avatar
    Adduxi
    2 years ago

    Did you do a full 60 second pinhole reset and leave the Hub to reboot itself?  It should present the language and password first before anything else. The hub can take 10 to 15 minutes or more to settle after a reset as it has to download the latest firmware etc. 

    However it seems difficult to get VM to replace a Hub if it powers on.  It would have been better if the Hub failed completely. 

Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago

Did you do a full 60 second pinhole reset and leave the Hub to reboot itself?  It should present the language and password first before anything else. The hub can take 10 to 15 minutes or more to settle after a reset as it has to download the latest firmware etc. 

However it seems difficult to get VM to replace a Hub if it powers on.  It would have been better if the Hub failed completely. 

  • bteam's avatar
    bteam
    Tuning in
    2 years ago

    Yes I tried the 60 second reset didn’t work

    • bteam's avatar
      bteam
      Tuning in
      2 years ago

      Plus when you reboot the router or just switch it off then on, when you log into the router it asks for language and password changes. 

  • bteam's avatar
    bteam
    Tuning in
    2 years ago

    Well thanks for the reply and giving me the enthusiasm to try the 60 sec pin reset again. After a third attempt the DHCP Server has indeed started working. Thank you. After talking to VM so called tech support I was very depressed. 

    One question for anyone in know after doing the 60s rest the WiFi security settings was set to Disabled, not WAP2/WAP3. This seems a poor default. Just curious if this is normal.