02:30 am router kept disconnecting from my iPhone and iPad.
Tried rebooting from web interface. Still faulty. Tried power off then on. Still faulty.
DHCP Server not assigning Ip addresses.
Tried factory reset via web interface and then pin hole rest both have made it worse.
The hub 5 is Not storing the correct information I enter. Eg do a factory pin reset log in to router via web interface you enter the device password then enter a new password for device then the hub reboots. Then after rebooting it’s ask you to setup the language and password. So the hub is not saving the settings. Also after each factory reset the default WiFi encryption is set to Disabled which is not correct, so I enable it. Reboot and again the WiFi devices can sort of connect using the correct WiFi password but the router Does Not issue an IP address. So you can’t surf the net. If I set a static ip address on my mobile phone or iPad then I can login the router and look at the settings but the fact the factory reset is not working correctly is an issue to.
to sum up
Factory Pin Rest.
can log into router with password on the bottom of router
i can connect via WiFi password but get no local ip address from router
factory reset not resetting to correct defaults, eg WiFi security default should be on NOT disabled
Power turn off and on router does not keep some settings so you have to enter them again.
i have tried phoning and spoke to two different people got cut off talking to first person second person didn’t know what the DHCP server was and after an hour banging on about the password then telling me she is talking about the other password (she means the WiFi password) telling me to check that. A bloody hour I I couldn’t get her to move on about the passwords. She admitted Virgin have no technical staff I could talk to. Then she said I “you have device connected in the list” meaning the router has device on my WiFi but I couldn’t make her understand if the router does give an ip address you can go anywhere. Disgraceful Virgin Media I worked in IT for 20 years until I injured my back I know when a device is faulty I am so angry you have no one to talk to that understands your router.
i just need a replacement hub 5. But she said she had to go through all the checks rubbish! She just talking to other people in the background after an hour , oh hell waist of time and my money being a virgin customer if you have such terrible technical support. The amount I pay per month! Time to leave I think
