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Hub 5.0 solid white light but no internet

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Hi - have a Hub 5.0 which is showing a solid white light, and whilst it seems to show a connection to the WiFi network, it says “no internet connection”

I’ve rebooted the Hub and checked all the connections, but am a bit stumped.
Ran a test on the kit and it just says there is an issue with our connection and to check back in 10hours. Work from home so this isn’t ideal! 
Any suggestions most welcome - thanks in advance. 


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Just to reply - the issue was with the Hub 5 so that’s been replaced and we’re now back fully online