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Hub 4 very hot

DansNan1
Joining in

My relatively new Hub 4, is getting really hot (almost too hot to touch) and I can hear the fan running but this is having little or no impact on the temperature. I am really concerned about an electrical fire so have started switching off completely overnight and when I'm going out.  I have cleaned and dusted regularly, and it has good air circulation.  Any ideas please? 

4 REPLIES 4

Cardiffman282
Knows their stuff

Call it in as a fault on 0345 454 1111 and continue to exercise caution. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Matthew_ML
Forum Team
Forum Team

Hey DansNan1, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Let me send you a DM and we can take a look into this for you. 

Matt - Forum Team


New around here?

Matthew_ML
Forum Team
Forum Team

Glad we have managed to get the ball rolling on this. 

Matt - Forum Team


New around here?

DansNan1
Joining in

Thanks all, new Hub 5 now installed and working well so far, not even slightly warm to the touch.