Hub 4 recommendations please
Hello. I have a 1Gbps package and am very happy with the upload download speeds, and the wifi speeds. There is ample capacity for the whole family. Two bedrooms have worse wifi speeds, but still g...
Forum Discussion
Hello Vikki. Thank you for checking my line. Just to update, I removed my Wifi Pod on Thursday and deleted it from the VM Connect App. I have noticed that Wifi has been lost once since. This is apparent by the wifi symbol on my phone changing to mobile 5G (and other people in the house asking me if wifi is down again!) So, I would say removing the wifi pod has made things more stable, but not perfect, and of course wifi speed is lower in some bedrooms.
Please can you say if I am able to monitor the internal LAN stability by looking at logs in the router or with another tool? I am not sure where to look.
This brings me on to another issue I am having with my hub. I can't connect to 192.168.0.1 anymore. It usually accepts my login, but then the browser (Edge/Chrome) doesn't serve up the home page. I can only seem to get to it after rebooting my hub.
I don't think my WAN connection is the problem but I wanted to set up Think Broadband's BQM to check it after seeing it recommended by people in the forum. I think I need to enable WAN pinging in the router, which isn't challenging when I can't login to it.
Kind regards.
Hello. Just lost Wifi again. No discernible reason for causing it. Son is playing Fortnite obliviously on the PlayStation which is connected by ethernet cable - no impact for his internet access.
Meanwhile, my wife and I are stood in the lounge within line of sight to the router - both phones off wifi and running on 4/5G. Two minutes later with no intervention, we're both back on....Can you see this on the logs? I still can't login in to the router admin page either.
This is a real nuisance, how would you suggest I escalate this? When I phoned tech support they suggested I site my router in the open (it is), and reboot it everyday (nobody should have to reboot their networking equipment so frequently).
It's not a great advert my 1Gbps service.
Thank you
Do this...
_________
Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two postsAlso, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
