Hub 4 problems - Pods link

[Buckleymeister]

Hi all has anyone got any joy with the virgin media connect app and their hub 4 ,over 6 months in and numerous phone calls and complaints alongside 2 new (second hand )hub 4’s still they will not link up so I cannot link my pods up or control my broadband .dead spots around the house are a nightmare and all I’ve been told for over 6 months is reset ,reboot ,uninstall and we have sorted the issue but still nothing works as it should .does anyone have a fix or solution to this as VM don’t want to admit their kit isn’t up to it .

[MOD EDIT: Merged duplicate threads. Subject title changed for clarity]

[Buckleymeister]

After speaking to the call centres for over 6 months to discuss the issues with my hub 4 not connecting to the my connect app is there actually a department that will not just tell me to reset reboot reinstall and give me the fix that’s needed or is it because there isn’t one and VM know it will lead to me getting a new hub 5 ???

[John_GS]

Hi @Buckleymeister 

Thanks for posting and welcome to the community. 

Apologies for any issues with the app. The Pods will work regardless as long as the following criteria met;

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

I'll send you a PM though to assist further.