Hub 4 issues

[Toni2413]

Received new Hub 4 - 31.10.23, connected the set. Now Wi-Fi is very intermittent, Red light keeps coming on, devices keep dropping their internet connections. Have rebooted system several times over the last few days. All connection checks say that everything is working fine - but it isn’t! 

[legacy1]

Yup everything is fine the hub can't detect cheap bad wifi by hub

[Martin_N]

Hi Toni2413,

Thank you for your post and welcome to the community. 

I'm sorry for any issue you've been having. 

Just to confirm, is the main light on the hub red or white?

^Martin

[Toni2413]

After another hub reset everything has worked for 3 days, today it has dropped out again, was flashing green, did a reset, tried turning everything off and resetting whole thing. Has come back on but on trying the 192.168.0.1 it is saying there are issues with home network and checking Wi-Fi issues but the page has frozen and will not restart! 

[Kath_P]

Hi Toni2413, 

Thanks for taking the time to update us via the Community. ⭐

We're sorry to hear your issues are continuing. Checking things this end, I can see since posting, you've had an engineer and a hub swap. How have things been since your visit? 

If you're still having an issue, pop back and let us know so we can help further. 

Many thanks, 

[Toni2413]

Thank you, yes we had a engineer visit on 11 Nov. He confirmed that the “new” hub that we had received on 31Oct was faulty and he replaced it. We have currently had 3 days of fully working Wi-Fi, so keep fingers crossed that it continues. 

[John_GS]

Hi @Toni2413 

Thanks for the update. We're glad things have been sorted.

Please pop back to the community should you ever need further assistance. 

Best wishes.