Thank you for your post and welcome back to our community.
Please try the below steps :
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, then the router will need replacing.
We will send you a direct message now. If the red light remains, please respond to us there and we can arrange a replacement for you.
Please look out for the envelope in the top right of the page.
Vikki - Forum Team
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