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Hub 3 solid red light and warm to touch

Smudgy43
Tuning in

Our Hub 3 has been showing a red light for quite a while now (3 weeks)and is warm to touch. I’ve tried factory resetting the hub, but the red light still remains. 

your help will be greatly appreciated 

regards

Mark

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi Smudgy43 👋 Welcome back to the community! 
Sorry to hear about these issues with your hub. It's best if we send you a PM to confirm a few details so we can take a closer look and arrange a replacement if needed. (This may be via a technicians appointment.)

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly