Hub 3 showing Red power light

[teragram]

Hi

my Hub 3 is showing constant red power light. I've checked it out re suggestions on here, tried restart twice and reset but this has made no difference. It is not hot to touch.

Please can someone advise what to do next. Do I need a replacement hub?

Thanks

[Robert_P · Accepted solution]

Hello teragram

We're sorry to hear of the hub issues and the red light showing, we appreciate you taking the time to raise this via the forums.

We can see you have spoken to the team since posting, we're they able to assist further and resolve the issue for you or is the red light still showing?

Let us know and we'll ne happy to assist further.

[teragram]

Hi Robert

yes red light still showing 

[Andy625]

Hi, I am also getting this problem. Please can you book me an engineers visit?

Thanks.

[Akua_A]

Hi @Andy625,

Welcome back to our community forums and thank you for your first posts. Sorry to hear you are having a similar issue with your hub red light. We want to best help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all @Andy625 Please let us know how the appointment goes and if you need any further help