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JohnUK777's avatar
JohnUK777
On our wavelength
2 years ago
Solved

Hub 3 , ethernet 100 /1000 ?

Hi all. Been having a few problems with internet keep dropping off/out and am a little reluctant to send for an engineer until I can understand better what`s happening. To add to probs, I`ve just b...
  • Adduxi's avatar
    Adduxi
    2 years ago

    I wouldn't be too concerned over speedtests at the moment, if the cable keeps flapping from 100 to 1000.  As for getting a new Hub, that's more problematic as VM will see the Hub is up and working, and it's very hard to prove the port flapping.  Hopefully a VM Mod will pick this up and organise a tech visit to check this out.

    The only other long shot I can think of is dust.  If the ports and/or cable ends are dusty, this can affect the connections.  

carl_pearce's avatar
carl_pearce
Superstar
2 years ago

'Critical' should be rarely seen.

'Warning' is a bit of an overlap of what's recorded. Some are nothing to worry about, some indicate an issue with your line or the local area.

  • JohnUK777's avatar
    JohnUK777
    On our wavelength
    2 years ago

    Thanks Carl.   As I look now at 9-20pm ) The log appears to go back 7 days. The last entry being 8-50am today)  In that 7 days there are 20 entries in the "priority " column.

    8 are listed as " critical "  ........ 2 are " warning"   .

    The other 10 are " notice " ( which all say "LAN login success ")

    So not exactly sure if 8 "Criticals " in a week is considered " rare " .

    Also,,,  in your opinion, would you say all these listings are enough to convince VM that something`s amiss ? .    Thanks

    • JohnUK777's avatar
      JohnUK777
      On our wavelength
      2 years ago

      P.S.    Forgot to mention, also , when I have disconnected the new TV from wifi to try and get a better` speed`  via Ethernet, 

       I`ve had a few ...." You are connected to the router, but not to the internet "  notices come up.   

      So, I assume that at least proves my cable is ok.    

      • JohnUK777's avatar
        JohnUK777
        On our wavelength
        2 years ago

        So, for anyone still interested, or still alive.  This is doing my head in so much I started from scratch.

        Unplugged all ethernet cables from router.  rebooted.  unplugged ethernet cables from new tv and from pc.

        Tried tv using wifi. = ok.  Tried pc using wifi. = ok .  

        Now for the cables...   Have got 2 brand new cat 7 cables. for the sake of this post, I`ll just call them Black and white RJ`s.    

        So.  White RJ into top port at router, and into PC.   connected at 1000.   did speedtest.  269 down 26 up.  

                Put same white RJ into NEXT TO top port,    left connected to pc,  did same speedtest, with more or less same result.

        Then removed the white RJ and did exactly the same as above, but with the black RJ.   same results.

        so, 2 cables tested, on top 2 ports,  but .... only using pc.   both Cables and top 2 ports all seem fine so far. 

        So, Left black RJ connected in next to top port at the router,  removed it from pc end, plugged into new tv.   Disconnected tv from wifi, and tried the " wired" option via ethernet...,    On TV...got a  " connected to router, but not to internet " notice.    Left it connected at tv, but changed it to top port at router.   same notice.

        Swapped black cable for white and did same 2 tests again, with same notice on tv.   " connected to router but not to internet "

        So, it would appear top 2 ports ok, pc ok, cables ok,   but for some reason, irrespective of which cable or whick router port I try,  it`ll only allow me to get a connection as far as the router, but not as far as the internet.  ( if that makes sense ).   Hard to explain it any better, not knowing what I am talking about, but it`s as though the ethernet on the tv is only `partially` working..         None of it makes any sense to me, all I know is head is exploding. 

        If anyone has any thoughts at all, I would appreciate.   Many thanks.