Forum Discussion

Samorhan's avatar
Samorhan
Joining in
3 months ago
Solved

Hub 3 constant red light

I have a constant red light on my hub 3 tried all the fixes and it’s still on any ideas? 
  • Tom_W1's avatar
    Tom_W1
    3 months ago

    HI Samorhan thanks for your post here although we're sorry to hear of your concerns raised.

    Can you please try the following:

    • Turn the power switch off on the back of the Hub.
    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    If this doesn't work, please let us know.

    Many thanks

Samorhan's avatar
Samorhan
Joining in
3 months ago

I have tried all of those and reset it too it’s still displaying a solid red light unfortunately.

Ayisha_B's avatar
Ayisha_B
Forum Team
3 months ago

I'm going to pop you a PM 📩 now so we can arrange an engineer visit and have the Hub replaced.

Speak soon!