Hub 3 RED Solid Light

[DavidB0473]

My Hub 3 has had a solid red light instead of the normal white one for a while now, but I'm starting to get problems with devices connecting to the hub now.  I see that this is usually for over heating, although my Hub 3 does not seem very hot.  I've tried switching off etc and also a full reset, but to no avail.  Any assistance available?

[Wondaowl]

I have exactly the same issues, had to fight (pay for) a replacement router some years back. I don't believe the light has ever been white on my hub 3.0 its red right now (I'm hoping they see your post and help me at the same time)

[Wondaowl]

Just to clarify when I say "Pay For" they call it an activation fee, which I believe is a loop hole for supplying "Reconditioned Equipment" so that may be the issue 👍👍

[Daniel_Et]

Hi @DavidB0473 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel