I noticed today that the normal white bar along the bottom front of my Hub 3 is red. It’s well ventilated, the unit and the white cable connection at the back are only slightly warm to touch. It’s working fine for broadband and wifi. Should I be worried? Or just leave well alone?
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Thanks. I contacted VM via their chat service. Apparently they need to send me a new modem...which should hopefully come next week. Certainly didn't appreciate them using the interaction about a technical issue to try to get me back on contract ... which is not happening. Really annoying.
Check in your MyVm account to see if it's actually been ordered.
Hi c0balt
Welcome back to our community forums and sorry to hear you are experiencing a red hublight. We can understand your concern and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page.
Thanks,
