Hub 3.0 orange light

[paulsmale]

Have studied other posts and done all suggestions to no avail. 
Orange light and wifi unstable and today kicked out of everything and my guest wifi disappeared completely( I use guestwifi for my tv/ sky a and mini boxes only) , diagnostic check says home network  has a few problems . I only have one Ethernet connection which is dvr for cctv which is 1 metre away. The unstable has been for a week or so . Hub status earlier today stated WPS error but has now disappeared . Anyone help please .

[jbrennand]

Orange light is a failing/fading LED - not related to any connection issues.

Can you do this...

_______________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[Martin_N · Accepted solution]

Hi paulsmale,

Thank you for your post. I'm very sorry to hear about the issue with your broadband service. 

I have taken a look on our side and it looks as though you have been able to speak with the team regarding this. 

Do you still need assistance with this?

^Martin

[paulsmale]

Engineer visited today ( rang first as they had a cancellation) , very knowledgable , thorough . Spotted dead spots in house and agreed router needed updating , now have hub5.0 all working and Wi-Fi products in house connected , great serviceVirgin .

[Kath_F]

Hi paulsmale, 

Thanks for taking the time to come back to us in the Community to update us on how the engineer visit went. 

We're super happy that they were able to get everything back up and running with an improved service. 

If you have any further issues, pop back to us so we can provide further support. 

Many thanks, 

[erinj7014]

Hi, just replying under here as i’m having a similar issue. When I originally got my hub 3 the light was a steady white, for the last few weeks if not longer the light has been a steady orange with the wifi dropping out intermittently and connection is unreliable on the upper levels of the house. Called virgin media and told them we tried all the reset options, unplugged etc and they weren’t very helpful, just told us to wait and call back if it doesn’t improve in a few days. From what i’ve read on this forum, an updated hub seems to fix this issue and improve the connection. Can someone help me to arrange this? Frustrated with the lack of reliable wifi connection when i’m paying so much for it

[jbrennand]

Read my reply above.