How to order a booster?

[bigpmc]

Is it possible for me to get a booster please? I've had the ultimate oomph bundle installed today and get a poor signal in one of the bedrooms. I went through the virgin media connect app and it gave me an the info (poor signal, optimization didn't work, try a booster) but nowhere to say how to get one. I think I read somewhere I can get one if required with my package? 

Other than that very happy with the service etc,

Thank you

[MOD EDIT: Post split to create own thread]

[Megan_L]

Hi Barryissac, 

Thanks for using the Community Forums to get this issue with your WIFI looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

If you're struggling to connect to WIFI in other rooms, you might be interested in our WIFI Max scheme. It includes WIFI Pods which help to spread the signal around your home using a "Mesh" system. 

To find out whether you're in need of WIFI Pods, please download our Connect App, it will allow you to run a test in each room to detect weak WIFI issues and will offer a prompt to order your first WIFI pod if it detects any problems. 

If you have any issues using the Connect App then please let us know and we can help further!

Thanks,

Megan_L