Forum Discussion

bigpmc's avatar
bigpmc
Tuning in
3 years ago

How to order a booster?

Is it possible for me to get a booster please? I've had the ultimate oomph bundle installed today and get a poor signal in one of the bedrooms. I went through the virgin media connect app and it gave...
  • Carley_S's avatar
    Carley_S
    3 years ago

    Thank you very much for joining me on private message bigpmc

    This has all been sorted for you now, should you have any further questions or concerns, please let us know and we'll be here to assist anyway we can. 

    Setting up your WiFi pods steps can also be found here if needed. 

Carley_S's avatar
Carley_S
Forum Team
3 years ago

Thank you very much for joining me on private message bigpmc

This has all been sorted for you now, should you have any further questions or concerns, please let us know and we'll be here to assist anyway we can. 

Setting up your WiFi pods steps can also be found here if needed. 

  • francesm's avatar
    francesm
    Joining in
    3 years ago

    I want to order a booster for my wifi (very weak signal in my study/office) but can't see how to do this on the website - can anyone help? Thanks!

    EDIT: have now solved this by reading rest of thread! 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      3 years ago

      Hi there @fracesm

       

      That's great to hear that you have been able to resolve this and thanks so much for letting us know! 

       

      Just to check were you able to order the Pod or have you improved the WiFi signal in your home? 

       

      Thanks again.

      • Gm1303's avatar
        Gm1303
        Joining in
        3 years ago

        I am getting poor Wi-Fi in of my rooms, I was wondering how I ordered a booster? 
        I am on the ultimate pack, therefore I should get a booster included? 

        Thanks! 

  • Barryissac's avatar
    Barryissac
    Joining in
    2 years ago

    I'd like booster too. I Haven't been able to do it through connect and it's almost impossible to use my xbox

    • Megan_L's avatar
      Megan_L
      Forum Team
      2 years ago

      Hi Barryissac, 

      Thanks for using the Community Forums to get this issue with your WIFI looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

      If you're struggling to connect to WIFI in other rooms, you might be interested in our WIFI Max scheme. It includes WIFI Pods which help to spread the signal around your home using a "Mesh" system. 

      To find out whether you're in need of WIFI Pods, please download our Connect App, it will allow you to run a test in each room to detect weak WIFI issues and will offer a prompt to order your first WIFI pod if it detects any problems. 

      If you have any issues using the Connect App then please let us know and we can help further!

      Thanks,

      Megan_L

      • louloubelle12's avatar
        louloubelle12
        Joining in
        12 months ago

        Hi,

        I'm feeling unbelievably frustrated. We have never had good WiFi across the whole house. It completely drops out so even when I try to test it in the VM connect app it won't even do that so I couldn't get evidence to get a WiFi pod. Now I've finally tested it and have two examples of getting low internet, I can't work out how to actually order a pod. I feel like I should be entitled to the £100 guarantee as we have been suffering with bad internet for months as a result of this. Every time I try to contact you I get cut off the live chat. I can't find a number anywhere. I'm busy and don't have time to chase this over and over again as I am doing.

        Please help.

        Louise