Forum Discussion

bigpmc's avatar
bigpmc
Tuning in
3 years ago
Solved

How to order a booster?

Is it possible for me to get a booster please? I've had the ultimate oomph bundle installed today and get a poor signal in one of the bedrooms. I went through the virgin media connect app and it gave me an the info (poor signal, optimization didn't work, try a booster) but nowhere to say how to get one. I think I read somewhere I can get one if required with my package? 

Other than that very happy with the service etc,

Thank you

 

 

[MOD EDIT: Post split to create own thread]

  • Carley_S's avatar
    Carley_S
    3 years ago

    Thank you very much for joining me on private message bigpmc

    This has all been sorted for you now, should you have any further questions or concerns, please let us know and we'll be here to assist anyway we can. 

    Setting up your WiFi pods steps can also be found here if needed. 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 years ago
    See this
    ________

    To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages If so they are worth trying - they should work for you. Its now called… Wifi Max see…….

    https://www.virginmedia.com/wifi-max


    You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' latest little game of saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.
  • Carley_S's avatar
    Carley_S
    Forum Team
    3 years ago

    Hi bigpmc

    Welcome back to the community. 

    Sorry to hear you're having issues with your WiFi signal at this time. I can see that you are currently in conversation with a colleague of mine discussing another issue. We can certainly look at your signal and see if a Pod it what's needed to improve your service, which given the Connect Apps diagnostics, it very well will be. 

    Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

  • Carley_S's avatar
    Carley_S
    Forum Team
    3 years ago

    Thank you very much for joining me on private message bigpmc

    This has all been sorted for you now, should you have any further questions or concerns, please let us know and we'll be here to assist anyway we can. 

    Setting up your WiFi pods steps can also be found here if needed. 

    • francesm's avatar
      francesm
      Joining in
      3 years ago

      I want to order a booster for my wifi (very weak signal in my study/office) but can't see how to do this on the website - can anyone help? Thanks!

      EDIT: have now solved this by reading rest of thread! 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        3 years ago

        Hi there @fracesm

         

        That's great to hear that you have been able to resolve this and thanks so much for letting us know! 

         

        Just to check were you able to order the Pod or have you improved the WiFi signal in your home? 

         

        Thanks again.

    • Barryissac's avatar
      Barryissac
      Joining in
      2 years ago

      I'd like booster too. I Haven't been able to do it through connect and it's almost impossible to use my xbox

      • Megan_L's avatar
        Megan_L
        Forum Team
        2 years ago

        Hi Barryissac, 

        Thanks for using the Community Forums to get this issue with your WIFI looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

        If you're struggling to connect to WIFI in other rooms, you might be interested in our WIFI Max scheme. It includes WIFI Pods which help to spread the signal around your home using a "Mesh" system. 

        To find out whether you're in need of WIFI Pods, please download our Connect App, it will allow you to run a test in each room to detect weak WIFI issues and will offer a prompt to order your first WIFI pod if it detects any problems. 

        If you have any issues using the Connect App then please let us know and we can help further!

        Thanks,

        Megan_L

  • k1r5ty88's avatar
    k1r5ty88
    Joining in
    2 years ago

    How do I order a booster ,my internet connection is shocking upstairs 😩

    • lotharmat's avatar
      lotharmat
      Community elder
      2 years ago
      k1r5ty88 wrote:

      How do I order a booster ,my internet connection is shocking upstairs 😩

      See the post above yours 😉

  • wovendesign's avatar
    wovendesign
    Tuning in
    2 years ago

    Hello I had virgin 1GB installed on saturday and the app says 'fair' signal which is 30-40Mb in one of my rooms, im paying for 1GB so would expect at worst 400mb in each room, currently the app doesnt allow me to order one as when I select the option it takes me to a page that says oops something has gone wrong. Please advise how to rectify this as I would like to order an additional one or two Wifi pods to extend my network signal.

      • wovendesign's avatar
        wovendesign
        Tuning in
        2 years ago

        Thanks for the not so helpful info. you are correct but also omitted the end of the sentence. "With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods." So again Ill say how do you order a wifi pod without the page saying 'oops something has gone wrong"

  • SharpMind's avatar
    SharpMind
    Joining in
    3 months ago

    Have signal issues, barely get 3 bars. I need a booster, but connect app can't find any black spots even though the signal is bad in all my rooms, Is there a way to get one? Got the volt gig1 broadband if that helps

    • Carley_S's avatar
      Carley_S
      Forum Team
      3 months ago

      Hi SharpMind 

      Welcome to the community forums. 

      Sorry to hear you're having issues with your WiFi signal at this time. 

      This is quite an old thread you've posted on and might be beneficial in those cases for you to start your own thread for support from the community.  

      When you run the tests on the connect app, can you show what speed is showing for the area you've run the check, please?