How to order Wifi pod

[honeyraith]

Trying to receive a wifi pod and nothing is being done. 

Twitter,webcam and phone call zilch. Questions is all their interested in. I asked for another wifi pod several days ago and still nothing. 

Anybody having trouble like this?

[Ashleigh_C]

Hi there @honeyraith 

Thank you so much for your post and welcome back to the community forums!

I am so sorry that you have faced this issue ordering a Pod! We would love to help here though we may still need to ask a few questions to do so. 

Can I first check, have you been able to use the connect app and follow these steps:

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option

[honeyraith]

Thanks for your response Ashleigh.

However I am getting an engineer tomorrow morning as I have an intermittent connection and has been erratic for 2 weeks. 

[Ashleigh_C]

I'm sorry to hear about the connection issues but thank you for letting us know @honeyraith 

Please do pop back and let us know how the visit with the engineer goes?

[honeyraith]

The engineer has been and gone. Fixed the fault and everything is correct.