Trying to receive a wifi pod and nothing is being done.
Twitter,webcam and phone call zilch. Questions is all their interested in. I asked for another wifi pod several days ago and still nothing.
Anybody having trouble like this?
Hi there honeyraith
Thank you so much for your post and welcome back to the community forums!
I am so sorry that you have faced this issue ordering a Pod! We would love to help here though we may still need to ask a few questions to do so.
Can I first check, have you been able to use the connect app and follow these steps:
· Tap Start the scan
· Then Start the scan again
· While connect to WiFi, Tap I’m ready
· Wait 2 mintues for Scan
· Scan complete, Tap continue
· Tap Add a room, Tap the room you're in
· Start the Scan (do this in every room)
· Scan complete
· Tap Optimise WiFi now if an option
· If so, Tap Optimise
· Optimisation complete, Tap Rescan room,
· Tap Start Scan
· Tap Order a WiFi Booster if an option
Thanks for your response Ashleigh.
However I am getting an engineer tomorrow morning as I have an intermittent connection and has been erratic for 2 weeks.
I'm sorry to hear about the connection issues but thank you for letting us know honeyraith
Please do pop back and let us know how the visit with the engineer goes?
The engineer has been and gone. Fixed the fault and everything is correct.
