on 22-05-2024 18:51
I'm having exactly the same issue.
Upgraded to hub 5 today and both WiFi pods white won't connect.
on 22-05-2024 23:20
Get them activated on the new hub
Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number