Showing results for 
Search instead for 
Did you mean: 

How to get Wi-Fi Pods reset?

Joining in

I'm having exactly the same issue. 

Upgraded to hub 5 today and both WiFi pods white won't connect.


Very Insightful Person
Very Insightful Person

Get them activated on the new hub

Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.