How to get Wi-Fi Pods reset?

[forshawj]

Hi,

I just upgraded Hub to V5 and thought I would give the Wi-Fi Pods another try .. as I had read that they perform much better compared to the V4 which never was reliable for me...

I plugged in one of the Pods and used the Connect utility but this doesn't see the pods. I guess that the pods need resetting as they previously were configured for the V4.

So I rang VM support and asked about getting 3 pods restarted... Well I got to the first one YAAJ1350**** and doesn't appear on VM's support system 😞 So I rang off...

Any idea HOW I can get the pods reset? Is there a simple process? Ringing 150 doesn't seem to be the answer 😞 Or do I need 3 NEW pods and can send the olds one back... ?!

Thanks

Jeff

[Alex_RM]

Hi LordNozzle,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with the Pods since your hub was changed.

So I can help, I've popped you over a private message to get a few more details from you.

Alex_Rm