How to get Wi-Fi Pods reset?

[forshawj]

Hi,

I just upgraded Hub to V5 and thought I would give the Wi-Fi Pods another try .. as I had read that they perform much better compared to the V4 which never was reliable for me...

I plugged in one of the Pods and used the Connect utility but this doesn't see the pods. I guess that the pods need resetting as they previously were configured for the V4.

So I rang VM support and asked about getting 3 pods restarted... Well I got to the first one YAAJ1350**** and doesn't appear on VM's support system 😞 So I rang off...

Any idea HOW I can get the pods reset? Is there a simple process? Ringing 150 doesn't seem to be the answer 😞 Or do I need 3 NEW pods and can send the olds one back... ?!

Thanks

Jeff

[Kath_F]

Hi Jeff, 

Thanks for your post and apologies to hear your WiFi Pods weren't reconfigured for you when the hub was updated. 

This will need to be done they will connect to the new hub. We'll need to check a few details with you to allow us to check things further for you so I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi forshawj, 

Thanks for sticking with me via private message. 

I'm glad we've been able to help and there is a plan for moving forward. 

I look forward to hearing back from you in a few days when your new pod arrives. 

Thanks, 

[Kath_F]

Hi forshawj, 

Thanks so much for sticking with me via private message on this one. 

I'm really glad things are resolved now and the pods are working better than previously. 

If you have any further issues then feel free to pop back to us in the Community and we can help you further. 

Many thanks,