How to book an engineer visit?

[mattdanielc]

Hi,

I recently moved to a 1GB package (from 350mb) which was great at first.  But now I'm getting speeds of around 150mb.

I want to book an engineer - but the automated chat keeps crashing on me when I'm trying to book it (intentional or not!).  Does anyone have a foolproof way of booking an engineer?

[jpeg1]

It would be as well to find out where the problem lies before booking a technician or you could be charged for the visit. 

Start by posting here how you are measuring the speed, on what devices, and how they are connected to the Hub.  

[Ayisha_B]

Hi @mattdanielc 👋

Welcome back to our Community Forums and thanks for your post.

Sorry for the issues with your broadband speed.

I've had a look at our systems and can see an engineer 👷 visit was arranged for yesterday.

How did it go?