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Natmac1992's avatar
Natmac1992
Joining in
2 years ago
Solved

How do I book a technician?

My WiFi signal keeps dropping out. I've done a test on my HUB and it says there is an intermittent issue. My post code area is not showing as having any issues. I keep going through the routine of tu...
  • Tudor's avatar
    Tudor
    2 years ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

jpeg1's avatar
jpeg1
Alessandro Volta
2 years ago

They won't send a technician to sort out your WiFi because they can suggest ways you can improve it, and WiFi speeds are not in any case guaranteed. 

But are you sure that the broadband service is not at fault? That is what you are paying for and is guaranteed. Have you tried as a test connecting a device to the Hub with an ethernet cable to see if that works satisfactorily ? 

Tudor's avatar
Tudor
Very Insightful Person
2 years ago

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.