How can I get my Virgin IP address unblocked or changed?

[jackol]

Recently I have been unable to send emails through my Virgin email account.

I have discovered that somehow my IP address is on a policy blocklist (with SpamHaus).

I have switched off my router and restarted but my IP address has remained the same. How can I either change my IP address or get it removed from the blocklist?

[用心棒]

As Spamhaus state, “Policy Blocklist (PBL) - This is for information only. No action is required (unless you run your own mail server).” — inclusion of your public IP Address on PBL is not the cause of being unable to send via an email client,

Which email client are you using?
What error message does it show when send fails?

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[carl_pearce · Accepted solution]

Your IP address will only change when:

• You put your current HUB into modem mode.
• You are given a new HUB.

[jackol]

Thanks for reply.

I am using Outlook. Any messages that I try to send just stay in the outbox if I try to send it while connected to Virgin router or WiFi. If I use 4g on my phone there is no problem as messages send without any problems

[用心棒]

It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Prompt in Window or otherwise a Terminal. and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.

FYI if there is no issue then you should see the following output from the curl command:

⋮
> AUTH PLAIN
< 334 
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

Otherwise an unsuccessful result will look similar to the following:

⋮
> AUTH PLAIN
< 334 
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied

[jackol]

Thanks very much. I'm away today so I'll try and take a look at this tomorrow.

[jackol]

Hi,

Think I must be doing something wrong as I simply get this response:

curl: option -: is unknown
curl: try 'curl --help' for more information

[jpeg1]

Try entering the curl command again. It has to be exactly right.