How To Order WiFi Pods

[BasildonBond2]

I have 2 dropout areas in my house, where the speed falls to below 30Mbps. My contract is for Gig1 Broadband, so I believe I am entitled to up to three free WiFi Pods. I have tried to do this, as recommended, via the VM Connect App but do not get the option to order. Could someone please sort this out for me?

Many thanks 🙂

[Adduxi]

The official route is to use the VM Connect App and scan your property. When completed, the app should allow you to order the first Pod. If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.

[BasildonBond2]

Thank you 🙂

[TheCarters]

I have just upgraded to 1gb having the same issues in my house used the connect app and no way to order the pods so would be interested in what answer comes back

[Adduxi]

@TheCarters   As previous, if the Connect app is not working for you, just wait for a VM Mod to pick this up and discuss.  It may be better if you start your own thread.  Jumping onto another can lose your request as such.

[BasildonBond2]

Is a VM Mod able to help me with this please? I'm just concerned it might not get picked up on as it is marked as having a solution.

Many thanks.

[Sabrina_B · Accepted solution]

Hi @BasildonBond2 👋.

Thanks for reaching out to us, apologies for the issues you are facing with the speeds in your home, we can certainly assist you via private message. Please look out for my message in the envelope on the top right of your screen, if you are using a mobile device it will be located under the little person icon.

Thanks

Sabrina

[Stephen93]

If you're in an XPON area, you'll have the 5x hub, if you need WiFi boosters you have to ring the 0345 454 1111 & ask for the dedicated team that deal with the 5x, good look luck it's a nightmare, no one knows who this team is, eventually I managed to get through, now I have 3, you can only order them by ringing up, if you try via WhatsApp, they will say it's ordered but will never arrive, it has to be a phone call. 

[GShingler]

Hi, I've been trying to order wifi pods that I am eligible for. I've used the VM connect app to scan but not receiving any prompts or info on how to order the wifi pods as outlined in the guide. 

Please can I have some assistance from a VM mod with ordering these?

[Robert_P]

Hi GShingler

Sorry to hear of the wireless network issues experienced and the issues requesting a Pod, we appreciate you taking the time to raise this via the forums.

We're happy to look into this further, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.