on 14-11-2024 16:50
My hive hub does not connect to my virgin router any more. It flashes green continually
Is this a Hive problem or a Virgin problem? I cannot get through to any technician at Virgin just to ask this simple question.
on 14-11-2024 17:05
Does the hub status show the Hive Hub as being connected? Have you tried a different ethernet port?
on 14-11-2024 17:16
Assuming the VM Hub has not been changed, have you tried a different network cable ?
Quite amazing how many £2 network cables fail in large offices making the folks think a new laptop is needed.
on 14-11-2024 17:30
Which Hub? If it’s a Hub 5 it may need a cheap 10/100 switch put between the Hub and the Hive. There have been users that report problems with the Hive Hub not being compatible with the Hub 5 ports.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-11-2024 17:39
Get a better router with 1Gb ports and put hub in modem mode
4 weeks ago
I have a problem with Virgin Hub 5. It worked fine until virgin carried out some updates remotely. Since then the hive hub just flashes green and wont connect. I have followed advice on these threads and have tried
1. trying various alternative ethernet cables - made no difference
2. Buying a cheap 10/100 switch - made no difference
3. connecting via another router - made no difference
4. called hive who told me virgin media need to open up a number of ports. I have tried, but they dont respond.
HELP!!!!!
4 weeks ago
Additionally, I have tried running hub in Modem mode - made no difference.
I have also run the network diagnostic tool on the Hub 5 admin page. With the Hive hub plugged in I get a report of a ethernet device that might be affecting network performance. When I unplug it, and run it again, I get a clean bill of health for all (other) ethernet connected devices.
There is definitely am issue with either the Hive Hub or the way the Virgin Hub 5 is connecting to it.
Someome must have a solution.
4 weeks ago
Have you rebooted the Hive?
4 weeks ago
Hi @Tudor,
If you mean disconnect power and wait 10 minutes, then yes I have.
The one thing I haven't tried is a factory reset of the hive hub - primarily because I have about a dozen hive plugs, bulbs and valves I'd have to reconfigure.
4 weeks ago
your device is faulty