High ping spikes pls help

[willows2]

I keep getting ping spikes over 244ms randomly.

My hub stats have been checked and they are good.

Is it possible is a neighbour  is connected to your line that it can cause latency issues?

hub stats

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	370000000	8.9	38	QAM 256	2
2	362000000	9.3	39	QAM 256	1
3	378000000	8.4	39	QAM 256	3
4	386000000	8	38	QAM 256	4
5	394000000	7.9	38	QAM 256	5
6	402000000	7.8	38	QAM 256	6
7	410000000	7.8	39	QAM 256	7
8	418000000	7.7	39	QAM 256	8
9	426000000	7.6	39	QAM 256	9
10	434000000	7.5	38	QAM 256	10
11	442000000	7.4	39	QAM 256	11
12	450000000	7.5	39	QAM 256	12
13	458000000	7.3	39	QAM 256	13
14	466000000	7.2	39	QAM 256	14
15	474000000	7.1	39	QAM 256	15
16	482000000	7	39	QAM 256	16
17	490000000	6.9	39	QAM 256	17
18	498000000	6.7	39	QAM 256	18
19	506000000	6.5	39	QAM 256	19
20	514000000	6.6	39	QAM 256	20
21	522000000	6.5	39	QAM 256	21
22	530000000	6.5	39	QAM 256	22
23	538000000	6.5	39	QAM 256	23
24	546000000	6.4	39	QAM 256	24
25	554000000	6.4	39	QAM 256	25
26	562000000	6.3	39	QAM 256	26
27	570000000	6.5	39	QAM 256	27
28	578000000	6.3	39	QAM 256	28
29	586000000	6.2	39	QAM 256	29
30	594000000	6	39	QAM 256	30
31	602000000	6	39	QAM 256	31

[willows2]

how does a neighbor cause my connection to lag? Aren't we on separate lines?

[jpeg1 · Accepted solution]

The lines to you and your neighbours are connected together in the street cabinet.

Having said that your service is generally good according to the BQM. Many people get spikes like that very frequently at busy times. I doubt that you would get much support from VM. 

[Molly_T]

Hi Willows2 👋

Thank you for returning to the forum to post about these connection concerns. Sorry to hear you have returned so soon with these issues. 

Looking at your connection, the BQM looks good, but there's a number of disconnections registering on the hub and there may be a minor issue in the local area affecting your service too. On this basis it may be best if we get you back into a PM and take a closer look. 

As it's been less than a month since your last PM conversation, we'd usually recommend getting back in touch with the agent who was offering you help to let them know the issues are persisting. However, I will send you a PM regardless to offer support. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞