Hi, cannot gain access to my hub4

[Bennyc2745]

I am having trouble with my wifi router and pods in that I cannot gain access to router to check any problems with router or pods. When I use VM connect keep getting message can't find your router. Sppeds are ok but can't check whether this is through 2.5Ghz or 5Ghz.

[Tudor]

Have you tried a web browser to 192.168.0.1 to get to your hub?

[Ilyas_Y]

Hey @Bennyc2745 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the access to the VM hub 4. 😞
Have you tried the advice given in the thread to access the hub manager?

Let us know and we can go on from there.

Kind regards,
Ilyas.

[Bennyc2745]

I have tried through web browser using hub password, but won't let me in as showing wrong p/word.

I only have two p/words the hub p/word on hub and one I changed to. But neither work.

[Client62]

Press the Hub 4 RESET button for 60 Seconds and then leave the Hub powered on to revert to the shipping state.

The Hub 4 should revert to using the original Hub menu & WI-Fi passwords from the bottom side sticker.

[Matthew_ML]

Hey Bennyc2745, thank you for reaching out and I am sorry to hear this.

Did the above help at all or you needing some help still? Cheers