Help - customer service and pods

[sjg011]

Can someone tell me how to contact customer service to order pods as I have various black spots around the house which are not registering as such because NO WIFI! Calls prompt a link which resets the hub NOT NECESSARY. I cannot work out how to get through to anyone. Package is pricey and one of reasons I took it out was because it included THREE PODS!! Have read other posts - what a rip off to make this as difficult as possible. Could someone from customer service please contact me

[John_GS]

Hi @sjg011 

Thanks for posting and welcome to the community.

Sorry to hear of any WiFi issues.

I'll send you a PM now to assist further.

[sjg011]

Hi John - could you please contact me as I haven’t heard yet

[Carley_S]

Hi @sjg011 

I can see that John has sent you the private message at our side. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.